Real reviews from real customers
"I've been a NorthStar customer since August of 2015. I had enough time to get out of my bruning house because of the NorthStar smoke detector."
Below are real customer testimonials taken from our customer surveys.
The tech who helped us yesterday with an upgrade issue was named Shane. Unfortunately, I don't have his last name but I wanted to make sure you all knew that I think he did a fabulous job. He was on time, friendly, and competent. Among our upgrade issues was the Skybell installation.
All my interactions with Northstar staff have been positive so far. Sam Sabato did a great job of explaining the contract and helping me find the best set-up for my home. Within an hour of finishing our appointment they were able to get everything installed.
Xavier Phillips installed my home system. He was unable to complete it in one day but didn't hesitate to come back and finish up on another day. Customer service was excellent! I'm satisfied with my alarm, thermostat & skybell.
I am in the process of moving and needed to know what options where available to me. I spoke to Claire Clark , via chat, and she was very helpful. She provided what I needed to know and was responsive to my questions. Thanks Claire,
This review is for Veronica Olivan, the customer service representative that assisted me via "click to chat". She had quick responses and followed through on what she said she was going to do.
A year and a half into my service, I called with an issue with one of the cameras. Dallion Tracy was amazing. Everything was taken care of.
I definitely would recommend that all customers requiring technical support ask for Dan Soreson as he will resolve your issues , immediately and correctly, on his first try...
NorthStar empowers confident living with the most advanced and user friendly technology in the industry allowing the end user “less worry and more living” in the most simple, yet profound of ways. You’re gonna love it too!!
Staff who came and spoke with us about Northstar were friendly and open. They answered all my questions and provided hands-on training about the Alarm. I feel that I now know what to do with Alarm and feels safe.
Very polite, informative and affordable. Wouldnt trade them. An incident occurred across the street and left me feeling so scared and unsecured. With my Northstar alarm system, I feel so protected. I can sleep and leave my home with ease.
Hector was a great rep. So friendly and great personality. He even had dinner with us. He spent a long time with us making sure everything was OK. They installed the equipment that day. Cleaned up their mess and no problems since installation.
I was very pleased with the presentation by Colton Moore of how the NorthStar Alarm system works and the many functions available to make our home secure. The installation of the control panel by Lance (forgot last name) and the instructions of how to use it was done very professional.