Manage your home’s heating and cooling with our easy-to-use, touchscreen thermostat.
If your thermostat is not heating or cooling as desired, check the following items to ensure proper function.
Make sure that the thermostat mode is set properly. If you do not know how to do this click HERE to see an article that will show you how to properly change the mode on the CT101 thermostat. [Insert link to how to change the mode on CT101 thermostat].
Make sure that the power to the HVAC system is turned on, check the circuit breakers, and “Summer switch” if your HVAC unit is equipped with one and make sure that everything is properly turned on.
If you have checked these things, and the HVAC will not turn on, contact technical support for further assistance.
Changing the temperature on your thermostat is a very basic function, and can be completed by following these steps.
The CT101 thermostat has the ability to have its functions locked, this can keep children or guests from making changes to the thermostat without your permission. There are two levels of locking that can be achieved, you can do a half lock that will allow you to change the target temperature only, or a full lock that will not allow any changes to be made whatsoever. Keep in mind, any changes made from the Northstar connect application or the totalconnect 2.0 website will override the lock on the thermostat.
For your convenience your CT series thermostat can be easily adjusted from the Northstar Connect application. To adjust the mode of the thermostat, follow the steps outlined below.
If your thermostat cannot be viewed from the Northstar Connect application some troubleshooting will be required. Follow the steps below to troubleshoot the possible issues.
Make sure that you can view, and control the thermostat from the panel through the automation section. If the thermostat is not viewable from the panel you will need to re add the device to the panel. Contact technical support for assistance with adding the thermostat back into the panel.Contact Us
If you can view the thermostat from the alarm panel, and it is not viewable from the Northstar Connect application, you may need to perform a panel sync from the total connect website. In order to do this, follow the steps outlined below.
If the time being displayed on your thermostat is incorrect, follow the steps outlined to change it to the correct time.
There are three different modes to choose from on your thermostat. Heat, Cool, and Off. to change the mode depending on the season, follow the steps outlined here.
Out of the box, the thermostat will make a beeping noise when you press a button on it. If you do not want this noise to play when you press a button, disabling this feature is very simple. To do this, follow the steps outlined below.
The swing setting on the CT101 thermostat allows you to change the range at which the thermostat will allow the temperature to change before heating or cooling your home. This setting is helpful for getting the most efficiency possible out of your new thermostat. The swing can allow the temperature to fluctuate +2 or -2 degrees from the target temperature. As an example, let's say the target temperature is set to 68 degrees fahrenheit. If the air conditioning is on, and the swing is set to 2 degrees fahrenheit, it will allow the home to heat up to 70 degrees fahrenheit before cooling it back down to the 68 degree target temperature. This will keep the HVAC unit from coming on when it is not necessarily needed, saving energy, and money.
If the batteries in your thermostat are low, they will need to be replaced. In order to do this follow the steps outlined.
For your convenience, and to help save money on your electric bill you can use the Northstar Connect website to set a comfortable and economical schedule that your thermostat will follow. To set up a schedule, follow the instructions outlined below.
| AR E2010-0006
| AZ 18061-0
| CA ACO 6785
| DC 602515000003
| DE 15-174
| FL EG13000591
| GA 15001616
| LA F2295
| MD 107-1983
| MI 3601205827
| MN TS683502
| NM 369548
| NC 006034P3
| NV 0078791
| OK 1774
| PA PA109514
| SC BAC 12781
| TN 1496
| TX B18646
| UT 5025131-6501
| VA 11-9127
| WA NORTHAS90016