What to do if you cannot view the SkyBell camera from the NorthStar Connect application
If you cannot view the SkyBell from the NorthStar Connect application, it is most likely because the camera has come disconnected from the Wi-Fi in your home. First, check the Wi-Fi connection by using your phone or computer connected to the Wi-Fi to open a webpage. If the Wi-Fi in your home is not working, contact your internet service provider for assistance with the Wi-Fi.
Reboot your Wi-Fi router. To do this, simply unplug the router for about a minute, then plug it back in. Check the live view about 5 minutes after powering the router up to check for function.
If the Wi-Fi is working properly, try rebooting the Skybell. If you do not know how to do this, view our article titled "How to reboot the SkyBell camera".
If you have rebooted the SkyBell and you still cannot view it from the NorthStar Connect application, contact our Technical Support department for assistance.