Perform a Walk Test on the sensor. To test the sensor you can rap sharply on the cover with a pen. This will simulate the sound of breaking glass. If the sensor trips on the panel, it is being monitored. If not, contact Technical Support for further troubleshooting.
Troubleshooting a Lyric (SiX) Glassbreak Detector loss of supervision
If a SIXGB glassbreak sensor is showing a loss of supervision, this means that for whatever reason, the sensor is not being monitored by the alarm panel. To ensure that the sensor is being monitored properly, perform the following troubleshooting steps.
Perform a walk test on the sensor. After placing the panel in walk test mode, you can rap sharply on the cover with a pen. This will simulate the sound of breaking glass. If the sensor trips on the panel, it is being monitored. If not, further troubleshooting will be required.
If this sensor has a history of low battery, the battery may have died completely and is no longer being monitored as it no longer has power. If this is the case, replace the battery in the sensor. If you do not know how to do this read the artcile titled "How to change the battery in the Lyric (SiX) Glassbreak Detector".
Ensure that the sensor is within range of the panel. It needs to be within 200 feet of the panel, with minimal interference, (walls, doors, etc.) If signal strength is the issue, you can confirm that by performing a Go no Go test. If you do not know how to do this, contact our Technical Support department for assistance.
If none of these reasons explain the loss of supervision of the sensor, you will need to contact our Technical Support department for assistance.
Occasionally the Glassbreak detector can be set off accidentally, especially if there is a loud noise in the range of the glassbreak detector. Things that can set the glassbreak detector off include, but are not limited to, cupboards or doors slamming, keys or silverware dropping. Basically any loud noise within range of the sensor has the possibility to set it off. If you are experiencing excessive false alarms from your glassbreak detector, contact Technical Support for assistance.
How to change the battery in the Lyric (SiX) Glassbreak Detector
Locate the sensor that has a low battery by verifying the zone number and location of that sensor on the alarm panel.
Place the alarm panel in Walk Test mode.
Go to the sensor.
Grasp the sensor and turn it counter clockwise until it stops then pull the sensor away from the mounting plate.
Remove the old battery from the sensor and wait three minutes with the battery removed before installing the new battery.
Insert the new battery into the sensor paying close attention to the orientation of the battery. The battery tray will be marked with a positive and negative, make sure that the battery is installed properly in the tray.
Now install the sensor back on the mounting plate. Place the sensor on the mounting plate and turn it clockwise until it snaps securely into place.
Now that the lid has been closed, we will want to reboot the panel.
Once the panel has been rebooted, test the sensor.