If your 5816 door/Window sensor is not reading closed, it usually means that the sensor (bigger part) [Insert photo of 5816 Door/Window sensor by itself]. And the magnet (smaller part) [Insert photo of 5816 Door/Window sensor magnet by itself]. Have been separated, this can happen a few different ways.
Check that the magnet is still attached to the door. If it has fallen off, reattach it with 3M plastic adhesive, or a durable double stick tape. Install it where it was located before, ensuring that the space between the magnet, and the sensor is less than one half of an inch.
The magnet and the sensor are too far apart. This can happen especially if you are in a climate where it either gets very cold, or very hot. The contraction and expansion of building materials in the home can cause the magnet to move away from the sensor causing it to read open all the time. You can fix this by removing the magnet, and reinstalling it closer to the sensor ensuring that there is no more than one half of an inch in between the magnet and the sensor. [Insert photo of magnet and sensor properly installed].
If the magnet has fallen and cannot be found, contact technical support, for a replacement.Contact Us.
If the magnet and sensor are properly installed, and the sensor is still reading open, contact technical support.Contact Us.
If your Door/Window sensor is causing false alarms while the alarm system is armed, it is usually caused by the magnet being too far away from the sensor. This is an issue, because the magnet needs to be within range of the sensor for it to read properly. Sometimes it can be just far enough that it will work most of the time, but occasionally case false alarms. In order to fix this, remove the magnet for the sensor from where it is installed, and reinstall it closer to the sensor.
Occasionally, false alarms can be caused by the wind blowing on the door or window causing it to wiggle, and that can set the alarm off. If this is the case, most of the time, moving the magnet closer to the sensor will fix the issue, but in some cases the sensor and magnet combo may need to be moved to another location on the door or window that moves less. If the sensor and magnet are properly installed, and the door or window do not get moved by wind, contact technical support for assistance. Contact Us
If a 5816 Door/Window sensor is showing a loss of supervision, this means that for whatever reason, the sensor is not being monitored by the alarm panel. To ensure that the sensor is being monitored properly perform the following troubleshooting steps.
Perform a walk test on the sensor.
If this sensor has a history of low battery, the battery may have died completely, and is no longer being monitored as it no longer has power. If this is the case replace the battery in the sensor. If you do not know how to do this click Here [Insert link to article showing how to replace the battery in the 5816 Door/Window sensor.
Ensure that the sensor is within range of the panel. It needs to be within 150 feet of the panel, with minimal interference, (walls, doors, Etc.) If the signal strength is the issue, you can confirm that by performing a Go no Go test. If the Go no GO test fails, more equipment will need to be installed. Contact our technical support department for assistance. Contact Us
If none of these reasons explain the loss of supervision of the sensor, you will need to contact our technical support department for assistance. Contact Us
| AR E2010-0006
| AZ 18061-0
| CA ACO 6785
| DC 602515000003
| DE 15-174
| FL EG13000591
| GA 15001616
| LA F2295
| MD 107-1983
| MI 3601205827
| MN TS683502
| NM 369548
| NC 006034P3
| NV 0078791
| OK 1774
| PA PA109514
| SC BAC 12781
| TN 1496
| TX B18646
| UT 5025131-6501
| VA 11-9127
| WA NORTHAS90016