Place the alarm panel into walk test mode. If you do not know how to do this, contact Technical Support.
Once the panel is in walk test mode, wait for three minutes before moving in front of the motion sensor you are testing. The reason for this is that the motion sensors have a 3 minute “lock out” or “cool down” period in order to conserve batteries.
Move in front of the motion detector, and listen for the panel to give a confirmation beep.
You have now tested the motion detector, if you have any problems, or further questions contact Technical Support.
How to fix a loss of supervision on a 2GIG Motion Detector
If a Motion Detector is showing a loss of supervision, this means that for whatever reason, the sensor is not being monitored by the alarm panel. To ensure that the sensor is being monitored properly perform the following troubleshooting steps.
Perform a walk test on the sensor. If the sensor trips on the panel, it is being monitored. If not, further troubleshooting will be required.
If this sensor has a history of low battery, the battery may have died completely, and is no longer being monitored as it no longer has power. If this is the case replace the battery in the sensor. If you do not know how to do thi, contact Technical Support.
Ensure that the sensor is within range of the panel. It needs to be within 150 feet of the panel, with minimal interference, (walls, doors, etc.) If signal strength is the issue, more equipment will need to be installed. Contact our Technical Support department for assistance.
If none of these reasons explain the loss of supervision of the sensor, you will need to contact our Technical Support department for assistance.
The alarm panel will occasionally show that the Motion Detectors are faulted, this is simply because they have been tripped by someone moving in front of them. This is no reason for concern, if it happens while you are trying to arm the alarm panel, simply wait until the fault clears, and then arm the alarm panel. If the fault on the sensor never clears, further troubleshooting will be required, contact Technical Support for assistance.
There are several things that can cause a false alarm on a Motion Detector including, heating/AC vents, pets, stoves, and windows. A good way to test the sensor, is to cover it with a piece of paper, or a towel, or something similar. Continue to arm the alarm system on away with the motion sensor covered, and if the false alarms continue, that sensor is most likely broken and will need replacement. If this is the case, contact our Technical Support department for assistance.