The Lyric™ C1 Wi-Fi Security Camera helps you keep a watchful eye on the things that matter most. Versatile and easy to install, it notifies you on your smartphone or tablet if it detects unusual movement or sounds.
Viewing live video from your application is a simple process, this will allow you to see what is going on at your door when you are not home. To view live video from the Northstar Connect application, follow the steps outlined below.
Ensure that the camera is plugged in and receiving power. There are indicator lights to confirm this, depending on the model.
[INSERT PHOTO OF IPCAM-WL IN “ON” STATUS WITH POWER CABLE PLUGGED IN].
[INSERT PHOTO OF IPCAM-WO IN “ON” STATUS WITH POWER CABLE PLUGGED IN].
[INSERT PHOTO OF Lyric C1 “ON” STATUS WITH POWER CABLE PLUGGED IN].
Verify that the Network light is Green. If it is please check to see if the cameras are online. Otherwise, proceed to the next step.
Sometimes, a powercycle is needed to restore connection. To powercycle the camera, simply unplug the power cord from the back of the camera, or at the wall outlet, and wait 30 seconds before plugging it back in.
After powercycling the camera, check if that fixed the issue, if not power cycle your internet router. This will restart your network and until it is done rebooting, depending on your router, it may take up to 5 minutes before it is fully rebooted. After it is back up and running, checking the camera connection again.
If you have a Wi-Fi extender, perform step 4 on it as well.
If you have changed routers, or if the camera is otherwise still offline (perhaps due to an extended power outage) you will need to check if your cameras are connected with a wire (Ethernet cable) or wirelessly.
[INSERT PHOTO OF IPCAM-WL WITH ETHERNET CABLE].
[INSERT PHOTO OF IPCAM-WO WITH ETHERNET CABLE].
[INSERT PHOTO OF IPCAM-WL WIRELESSLY CONNECTED].
If the camera is hardwired to the router, ensure that the router is powered on and the cables are secure on both ends (at the camera and at the router).
If the camera is connected wirelessly to the router, you will need to perform a WPS Pair from your router (except for Lyric C1).
[INSERT PHOTO OF IPCAM-WL WPS BUTTON].
[INSERT PHOTO OF IPCAM-WO WPS BUTTON].
Initialize WPS mode on your router (usually press and hold the WPS, refer to your router’s manufacturer’s specifications for details). You will typically have 60 seconds or less to complete the pairing process. It is best to have the router and the camera in the same room, within a few feet of each other. After you have verified your
Confirm that the cameras are online. If you still experience trouble, please contact Technical Support.
Viewing Honeywell IP Cameras on your Lyric or Lynx
In Order for your indoor or outdoor Honeywell IP Cameras (except for Lyric C1 Cameras which are online only) to show up on your alarm panel, both the panel and the cameras must be on the exact same network SSID. Please note: Wi-Fi extenders often have different network names.
For Lyric Panels, please refer to the Troubleshooting IP Cameras on your Lyric Article.
For Lynx Panels, please refer to the Troubleshooting IP Cameras on your Lynx Article.
First make sure that the cameras are connected to the internet following the steps in the Reconnecting Honeywell Cameras to the Internet Article.
Next, make sure that the device you are accessing is compatible with the version of the remote access application you are using.
Android and iOS versions of Total Connect 2.0 can access ALL cameras.
NorthStar Connect is continually developing additional access on both Android and iOS.
Desktop/Laptop browsers can access IPCAM-WL, but NOT IPCAM-WO (Your browser’s settings must be enabled correctly for viewing the IPCAM-WL.
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Finally, the device you are accessing must have access to the internet, whether through Wi-Fi, data plans, or internet access. After you’ve verified your connection, close the application, re-open it and try again.
Sometimes, you are required to delete, redownload and install an application if your automatic updates are not working properly.
On cameras with Night Vision (infrared) capabilities, there are several conditions that must be met for proper vision at night.
Area - Cameras equipped with Night Vision (newer indoor cameras, and outdoor cameras) are only designed for the area they are installed in. For example, an outdoor camera can see at night in infrared, but only outside. Also, an indoor infrared camera cannot “see outside” from the inside if it’s dark outside, (for example, if it’s pointed looking out a window). Use indoor cameras inside, like living rooms and hallways, and outdoor cameras for entry/exit areas for best results.
Distance - Infrared is useful at a shorter distance than normal daytime sight. This is especially apparent for monitoring driveways, garages, and other detached portions of the premises (home or business). The image will not be as clear at the same distance at night as in the daytime. The best images will be closer to the camera.
Materials - Infrared reflections off of metallic surfaces, such as license plates, will often make them nearly illegible at night. Please keep that in mind as distance will further decrease visibility.
In order to access your camera settings, you will need to access Total Connect (aka NorthStar Connect) via the desktop or iPad versions of the website/application.
[INSERT PHOTO OF TOTAL CONNECT 2.0 CAMERA SETTINGS WEBSITE].
[INSERT PHOTO OF NORTHSTAR CONNECT iPad CAMERA SETTINGS SCREEN].
Each setting applies to one camera at a time. If you have multiple cameras, you will need to make any desired adjustments on each camera individually.
Once logged into your remote access (via apps like Total Connect, NorthStar Connect, or the website login) navigate to the Events and Notifications section.
[INSERT PHOTO OF “Events” ON MOBILE WITH VIDEO EVENTS].
[INSERT PHOTO OF “Events and Notifications” ON DESKTOP BROWSER WITH VIDEO EVENTS].
The camera(s) must be connected to the internet. For assistance with this please refer to the “Reconnecting Honeywell Cameras to the Internet” Page.
Each camera must also be setup to record. To adjust camera settings please refer to the “Using Total Connect to setup/configure IP Cameras” Article.
If the cameras are already set to records and a recording you are looking for is missing, you can try filtering out other events to see just video recordings.
[INSERT PHOTO OF “Events and Notifications” FILTER ON DESKTOP].
Remember that once the limit of recordings is reached, the oldest recordings will be erased to make room for new recordings. You can setup different types of notifications to make you aware of new recordings. Again, to adjust camera settings please refer to the “Using Total Connect to setup/configure IP Cameras” Article.
