How to change the battery in a 2GIG Motion Detector

1. Locate the sensor that has a low battery by verifying the zone number and location of that sensor on the alarm panel.
2. Place the alarm panel in Walk Test mode.
3. Go to the sensor showing the low battery.
4. Locate the locking screw.
5. Remove the locking screw with a screwdriver and open the sensor.
   
6. Now that the sensor is open, you can see the battery located inside.
7. Remove the old battery from the sensor, by pulling it straight up out of the battery tray.
   
8. Now that the battery has been removed from the sensor, wait a full two minutes before replacing it with a new CR123A (or equivalent) Lithium battery.
9. Pay close attention to the orientation of the battery in the battery tray. The battery will have a positive side and a negative side, and the battery tray will have the proper orientation marked.
   
10. Secure the sensor into the notches at the top of the sensor.
    
11. Now rock the sensor down and secure it into place with the locking screw.
12. Now that the sensor is properly secured onto the mounting plate, we will want to reboot the panel.
13. Now that the panel has been rebooted, test the sensor for proper function. If you do not know how to do this, contact Technical Support.
14. If you have followed these steps, and the battery still shows low, contact Technical Support for further assistance.

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How to fix a tamper on a 2GIG Motion Detector

1. Locate the sensor that is showing a tamper by verifying the zone number and location of that sensor on the alarm panel.
2. Place the alarm panel in walk test mode.
3. Go to the sensor.
4. Locate the locking screw.
5. Remove the locking screw with a screwdriver and open the sensor.
   
6. Now reinstall the sensor on the mounting plate.
7. Secure the sensor into the notches at the top of the sensor.
   
8. Now rock the sensor down and secure it into place with the locking screw.
9. Now that the sensor is properly secured onto the mounting plate, we will want to reboot the panel.
10. Now that the panel has been rebooted, test the sensor for proper function. If you do not know how to do this, contact Technical Support.
11. If you have followed these steps, and the tamper returns, contact Technical Support for further assistance.

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How to test a 2GIG Motion Detector

1. Place the alarm panel into walk test mode. If you do not know how to do this, contact Technical Support.
2. Once the panel is in walk test mode, wait for three minutes before moving in front of the motion sensor you are testing. The reason for this is that the motion sensors have a 3 minute “lock out” or “cool down” period in order to conserve batteries.
3. Move in front of the motion detector, and listen for the panel to give a confirmation beep.
4. You have now tested the motion detector, if you have any problems, or further questions contact Technical Support.

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How to fix a loss of supervision on a 2GIG Motion Detector

If a Motion Detector is showing a loss of supervision, this means that for whatever reason, the sensor is not being monitored by the alarm panel. To ensure that the sensor is being monitored properly perform the following troubleshooting steps.

1. Perform a walk test on the sensor. If the sensor trips on the panel, it is being monitored. If not, further troubleshooting will be required.
2. If this sensor has a history of low battery, the battery may have died completely, and is no longer being monitored as it no longer has power. If this is the case replace the battery in the sensor. If you do not know how to do thi, contact Technical Support.
3. Ensure that the sensor is within range of the panel. It needs to be within 150 feet of the panel, with minimal interference, (walls, doors, etc.) If signal strength is the issue, more equipment will need to be installed. Contact our Technical Support department for assistance.
4. If none of these reasons explain the loss of supervision of the sensor, you will need to contact our Technical Support department for assistance.
   
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